Privacy Policy

• Email address - for sign-in codes and receipts.
• Payment records - amount, currency, method and a reference. Top-ups are handled by a licensed payment processor. We never receive or store your card number or bank credentials - those stay with the processor.
• Media you upload - the audio, images and video you submit to a tool.
• Generated output - the result of each job, kept so it appears in your library and so we can resolve disputes.
• Voice models - where you create a cloned voice, the resulting model is held at our voice provider until you delete it.
• Call metadata (Voice Call) - the number dialled, timestamp, duration and outcome. Needed to bill minutes and to answer carrier queries.
• Usage logs - which tool ran, when, and the credits consumed.

Some tools process a voice or face, which in several jurisdictions counts as biometric or otherwise sensitive personal data. We use it only to run the job you asked for. We do not use it to train our own models, we do not sell it, and we do not use it to identify anyone.

You must have the right to submit any voice or face you upload - see the Acceptable Use Policy in our Terms. If you believe someone has uploaded your likeness without permission, email us and we will investigate and remove it.

The call and voice-message tools let you connect your own WhatsApp, Telegram or Signal account, so a call or voice message you create is placed or sent from you. We ask for this connection for one purpose only: to carry out the specific call or voice message you ask us to make.

• We do not read, store, or have access to your messages, chats, conversations or calls. We can't see your existing history, and we don't receive incoming messages sent to your account.
• The connection is used solely to place the calls and send the voice messages you create — nothing else.
• You can unlink at any time from inside the tool, which ends our access immediately.

Linking is optional and only requested when you choose to use these features.

We use only our hosting provider's aggregate request logs to keep the service running and secure. We run no advertising pixels or third-party ad networks, and we do not sell personal data.

• No identity or KYC documents.
• No card numbers or bank credentials - the processor holds those, never us.
• No call audio. Voice Call keeps metadata only; we do not record conversations.
• No WhatsApp, Telegram or Signal messages, chats or conversations.
• No contact-list, location or device data.

• Run the job you submitted and return the result.
• Bill your wallet accurately.
• Send transactional email - sign-in codes and receipts.
• Detect and prevent abuse, fraud and breaches of our Acceptable Use Policy.
• Meet legal obligations and respond to lawful requests.

We use a small set of specialist providers, each handling one job. We name them by category here; the current list of named providers is available on request from the address below.

• Hosting and infrastructure - serving the site and keeping request logs.
• Authentication and database - your account and its records.
• Object storage - the media you upload and the output we generate.
• AI inference providers - running the face, video and image models.
• Speech synthesis providers - generating speech and holding voice models.
• Real-time audio and telephony carriers - routing calls and live audio.
• Payment processors - card and bank-transfer payments.
• Transactional email provider - sign-in codes and receipts.

These providers operate in various countries, so using Prompt IX Tools involves transferring your data internationally.

• Uploads and outputs - kept until you delete them or close your account.
• Voice models - kept until you delete the voice.
• Payment and call records - kept while needed for accounting, tax and carrier disputes, then deleted.
• Account and usage logs - deleted when you close your account, except where we must retain them by law or to prevent an account being recreated after an Acceptable Use ban.

Email support@promptixtools.com from your account address and we will, within 30 days:

• Export everything we hold about you.
• Correct anything inaccurate.
• Delete your account, media, voice models and history.
• Explain how any part of your data is handled.

Depending on where you live you may also have the right to object to processing, or to complain to your data protection authority.

Prompt IX Tools is for adults over 18. We do not knowingly collect data from children; if we learn we have, we delete it and close the account.

We will update the date above when this changes, and give notice by email for anything that materially affects how your data is handled.

Questions, complaints, likeness reports, or DMCA notices: support@promptixtools.com